When IT Support Goes AWOL: The Malicious Compliance That Saved a Company (and Its Users)

There’s a universal truth in the world of IT: If you’re the person who built the system, you’re also the unofficial help desk, therapist, and psychic hotline for every confused user. But what happens when management decides to “streamline” support—without actually training the help desk? Well, as one retired software developer’s story from Reddit proves, chaos (and a bit of delicious malicious compliance) isn’t far behind.
Imagine building a sophisticated blueprint-tracking system, having everyone know you’re the only one who can actually explain it, and then being told to stop helping. What could possibly go wrong? Spoiler: everything.