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TalesFromTechSupport

When Two MSPs Collide: The Never-Ending Tech Support Ticket Loop

Cinematic scene of two MSPs communicating over a persistent helpdesk ticket issue.
In a dramatic cinematic style, this image captures the tension between two MSPs as they navigate a ticket that just won't close, highlighting the challenges of offboarding clients and the intricacies of helpdesk communication.

There’s a special kind of magic that happens when two IT teams, armed with similar ticketing systems and just enough automation, find themselves in a technological tug-of-war. Imagine a ticket so stubborn, so unyielding, that no matter how many times you close it, it springs back to life like a zombie in a B-movie. Sound unbelievable? Strap in for the saga of “The Ticket That Just Would Not Close,” a real-life tale from the trenches of tech support.

It begins innocently enough: two managed service providers (MSPs) are in the process of handing off a client. All tickets must be closed, all boxes checked, and both sides are eager to be done. But as anyone who’s worked in IT knows, things rarely go according to plan—especially when automation is involved.

“Ma’am, I Don’t Even Know Who You Are”: Why Tech Support Isn’t Actually Hogwarts

Tech support representative helping an employee over the phone with a frustrated expression in a cinematic style.
A cinematic portrayal of the challenges faced in tech support, where mind reading feels like a prerequisite for assisting employees.

Raise your hand if you’ve ever called tech support and secretly wished the person on the other end could divine your problem before you even finished saying “hello.” Now, imagine being the agent expected to do just that—all while being yelled at for your apparent lack of psychic prowess. Welcome to the wild, weird, and sometimes wacky world of internal tech support, where “reading minds” seems to be somewhere in the job description.

Today’s story comes straight from the digital trenches of r/TalesFromTechSupport, where one agent’s brush with an irate employee left them questioning both their career choices and their lack of a crystal ball. Spoiler alert: tech support is staffed by humans, not Hogwarts alumni.

Green Screens, WiFi Scans, and Lawnmower Men: Adventures of a Cybersecurity Road Warrior

Cybersecurity consultant working on a laptop during a road trip, showcasing tech in travel settings.
A photorealistic depiction of a cybersecurity consultant immersed in work on a laptop during a cross-country road trip, blending travel and technology seamlessly.

You know your job is weird when you’re propping up a green screen in a convertible at a roadside café, juggling Raspberry Pis and WiFi cards, all while dodging the gaze of suspicious locals—oh, and keeping your boss from realizing you’re working halfway across the country. Welcome to the world of road-trip tech support, where the only thing more unpredictable than the hardware is the company gossip.

Our protagonist, a cybersecurity consultant known on Reddit as u/lawtechie, sets out on a multi-state journey with enough gear to make a Bond villain jealous and a plan to blend work with a splash of adventure. But in the land between big city boardrooms and West Virginia mountain highways, things never go quite as smoothly as planned.