When the Carpet Is Out to Get You: Tales from the Front Desk Trenches
If you’ve ever worked in the hospitality industry, you know the front desk can feel like the set of a reality show—one where the guest stars seem determined to outdo each other’s dramatic performances. But even among the late-night pancake requests and towel conspiracies, some stories rise above the rest. Today, we dive into one such legendary tale: the day a guest demanded the hotel change its hallway carpet… because the pattern made her dizzy.
Let’s set the scene. Our brave front desk attendant is minding their own business when, suddenly, the doors burst open. Enter: a guest in full Karen mode, radiating indignation at levels that could power a small city. Her mission? To rid the hotel of its most insidious foe—the dizzying design of the hallway carpet.