When Hotel Guests Cross the Line: Defending Staff from Discrimination at the Front Desk
There are two things you should never mess with at a hotel: the continental breakfast and the front desk staff’s loyalty to their team. One is sacred for obvious, carb-loaded reasons. The other? Well, that’s what keeps the whole operation running, through late-night check-ins, lost keys, and, apparently, the occasional entitled guest who doesn’t just critique the sheets—but takes aim at who’s folding them.
Recently, a Reddit user from r/TalesFromTheFrontDesk, u/beenthereNdonethat, shared a story that’s equal parts infuriating and inspiring. It started like so many hospitality tales do: with a guest survey. But by the end, it became a case study in why standing up for your team is always the right move—even when it’s not the easy one.