When “Following the Rules” at Hotels Gets You Accused of Racism: A Front Desk Fiasco
Hotel front desk workers have seen it all: lost keys, mysterious stains, guests who forget their own names. But what happens when sticking to the rules—rules meant to keep everyone safe—lands you in hot water? Welcome to the wild world of the night auditor, where protocol can make you a hero to your boss and the villain in a guest’s personal drama.
Recently, a post from Reddit’s r/TalesFromTheFrontDesk captured the chaos perfectly. One employee’s commitment to following the “No ID, No Key” policy led to accusations of racism, a staff-wide scolding, and a lesson in why even the most common-sense rules need universal enforcement.