The Art of Not Making Guests Feel Special: A Front Desk Tale of Entitlement and Chaos
If you’ve ever wondered what it’s like to work the front desk at a hotel on a packed Friday night, buckle up—because you’re about to step behind the counter and into the wild world of guest “requests,” chargeback drama, and the ever-elusive top floor room. Our story comes courtesy of u/WoodenExplorer2530, whose recent Reddit post had r/TalesFromTheFrontDesk alternately cheering, commiserating, and rolling their eyes at one very entitled guest (and her attempt to get “special” treatment).
It all starts, as so many hospitality horror stories do, with a Gold Member—status proudly wielded, expectations sky-high, patience in short supply. The request? A top floor room. The reality? Well, let’s just say it was never going to be that simple.