Trust the Process: Hilarious Tales From the Hotel Front Desk (And Why Guests Just Can’t Wait)
There’s an old hotel saying: “Check-in is an art, and the front desk is the canvas.” Okay, maybe I just made that up, but if you’ve ever worked the front desk (or just watched someone try to wrangle a lobby full of travel-weary guests), you know it’s true. In the world of hospitality, routines are sacred. There’s a process. And yet—almost every day—some guests just can’t help but interrupt, asking every question under the sun before you can get a word in.
A recent viral post on Reddit’s r/TalesFromTheFrontDesk captures this eternal struggle, sparking laughs, empathy, and a little shared exasperation from hospitality veterans everywhere. So, what happens when guests won’t “trust the process”? Let’s pull back the lobby curtain for some stories, confessions, and a few well-earned chuckles.