Why Hotel Front Desk Agents Secretly Wish They Could Rate Their Guests
If you’ve ever checked into a hotel and found yourself side-eyeing the room you booked, thinking, “This isn’t what I expected,” you’re not alone. But have you ever wondered what the front desk agent is thinking while you’re huffing and puffing about your “view of the parking lot” or “suite that doesn’t feel suite-y enough”? Spoiler: They’re probably wishing they could leave a review for you, too.
A recent post on Reddit’s r/TalesFromTheFrontDesk uncorked a rant that’s both wildly relatable and eye-opening. The author, u/Sunshineshawty, asks a question every hospitality worker has muttered under their breath: “Why didn’t you book the room you actually wanted?” Turns out, the customer isn’t always right—they’re just first in line to complain.