Inbox Overload: How One Bank Team Used Malicious Compliance to Beat Micromanagement
If you’ve ever worked in an office, you know the feeling: management rolls out a draconian new policy, and everyone collectively groans. But what if, instead of quietly grumbling, you fought back—not with protest, but with perfect, relentless obedience? That's exactly what happened when one bank’s premium customer service team was accused of “time theft.” The result? A legendary tale of inbox mayhem and a lesson in why micromanagement rarely pays off.
Welcome to the wild world of malicious compliance, where following the rules too closely is the ultimate act of rebellion.