The Legend of Mr. Misery: When Hotel Policies Meet Peak Entitlement
There are certain customer service stories that make you laugh, cry, and consider a new career all in one go. The hospitality industry, where “the customer is always right” meets “common sense is not common,” is a goldmine for such tales. Enter “Mr. Misery”—an unforgettable antagonist in the ongoing saga of hotel front desk encounters, whose battle over a simple ID check spiraled into a three-act drama, complete with raised voices, managerial threats, and (of course) a side of free breakfast.
This is the cautionary tale of how a routine security policy turned into a masterclass in customer service clichés—and why rewarding bad behavior is the true villain of the story.