When Planograms Go Bad: How One Manager Got Exactly What She Asked For
There’s a special flavor of workplace comedy that only retail can provide. Maybe it’s the fluorescent lighting, maybe it’s the constant whiff of bakery air, or maybe—just maybe—it’s the never-ending battle between common sense and corporate policy. Today’s delicious slice of malicious compliance comes courtesy of Reddit’s r/MaliciousCompliance, where u/saxman_cometh served up a story that’s equal parts frosting and salt.
If you’ve ever worked in a store (or, let’s be honest, just shopped in one), you’ve probably noticed those neat little racks displaying cakes, cookies, and other shelf-stable temptations. You might not have realized, however, that there’s a behind-the-scenes war raging over what treats actually make it to those shelves. Our hero? A Direct Store Delivery (DSD) driver armed with cakes, cookies, and a keen sense of irony. The antagonist? A by-the-book general manager with a thing for planograms (that’s corporate speak for “shelf map”). The result? A textbook case of “Careful what you wish for.”