From Viral Reddit Post to Indie Game Triumph: How 'I.T. Never Ends' Became a Tech Support Horror Hit
If you’ve ever felt like your job in IT support was a never-ending battle against forces beyond comprehension, you’re not alone. But what if those “users” were literal eldritch horrors—and your only hope was to reboot reality itself? Welcome to the wonderfully weird world of "I.T. Never Ends," a game where fixing printers is somehow the least terrifying part of your day.
Just over a month ago, this quirky game burst onto Reddit, courtesy of solo developer u/Euphoric-Series-1194, and the results were nothing short of cosmic (in the best possible way). Not only did the post go viral, but the ensuing community feedback, industry attention, and user collaboration have transformed both the game and its creator’s life in ways that are, frankly, the stuff of indie dev dreams.
How a Reddit Post Summoned an Army of Fans (and Feedback)
When u/Euphoric-Series-1194 first posted about "I.T. Never Ends" on r/TalesFromTechSupport, they were expecting... well, not much. Maybe a removal, maybe a few polite upvotes before fading into the digital ether. Instead, the subreddit’s resident tech wizards and support survivors rallied with a kind of eldritch enthusiasm: over 10,000 plays on Itch.io, 5,000+ wishlists, and a living room full of family members who finally understood what dad was up to.
And it wasn’t just empty hype. The community dove deep, with users offering everything from bug reports to existential troubleshooting tips. As one user gleefully pointed out, “Printers are the true horror!”—a sentiment any seasoned IT pro will appreciate. Not only did the developer take this to heart, but he also added even more cursed printer tickets to the game, ensuring that the most feared office appliance remains a central antagonist.
The hilarity didn’t stop there. Some clever soul asked, “Have you tried plugging reality back in and out?”—a classic IT move if there ever was one. In a move that shows just how much the dev was listening, this is now an official troubleshooting policy within the game. If only real-world IT fixes were so simple.
From Basement Dev to Industry Insider—Overnight
But Reddit’s magic didn’t end with feedback and feature requests. The viral post caught the attention of major industry players, including Funday Games, creators of "Deep Rock Galactic: Survivor." In a wild twist of fate, both studios are based in the same city. Over coffee, the solo dev traded notes with the pros, picking up invaluable insights (“They were incredibly nice and helpful to a solo dev like me,” he shared). Suddenly, the project that started out as a one-man show in a living room had industry veterans rooting for its success.
The story didn’t go unnoticed by the mods, either. As u/Euphoric-Series-1194 graciously acknowledged, “Thank you so extremely much to the mod MagicBigfoot who let me share this thing with you guys in the first place. Honestly life altering stuff lol.” In a wholesome exchange, MagicBigfoot replied, “Very happy to see you succeed!”—a small but meaningful reminder of how supportive online communities can be when the stars align.
Community Collaboration: Voice Acting, Bug Squashing, and Linux Love
One of the most heartwarming developments from this whirlwind was the outpouring of support from fellow Redditors who wanted to contribute directly to the project. Several talented volunteers reached out to lend their voice acting skills, breathing life (and existential dread) into the game’s cast of cosmic customer support tickets. As the dev put it, “People took time out of their life to record several pages of scripts over several sessions. It's wild.”
And the collaboration didn’t stop at adding voices. Community testers like u/Necrontyr525—who proudly identified as a “Linux Mint user, no WebView2, fun fun fun… Edit: web demo workin' just fine”—helped iron out platform quirks and lag issues. The result? A demo that’s smoother, snappier, and now available on Steam, complete with a new pro-composed soundtrack and all the cursed printer tickets your heart (or sanity) can handle.
The enthusiasm was infectious, with users like u/PurpleGrapeBoi chiming in: “That’s rad as hell dude!!! Missed the first post but I’m definitely checking it out on steam now. Congrats!!!” Others echoed the sentiment—“Wishlisted, will probably grab the demo here too. Let’s fckin go!”—proving that nothing brings people together like shared tech trauma and Lovecraftian nonsense.
A Win for the Little Guy—and the Power of Community
It’s rare to see a feel-good story about the internet these days, but "I.T. Never Ends" is living proof that sometimes, a weird idea, a welcoming subreddit, and a dash of cosmic horror are all it takes. In just 40 days, a solo project went from humble beginnings to a viral sensation, thanks to the collective power of tech support veterans, curious gamers, and supportive mods.
So, whether you missed the original post or you’re just now hearing about this eldritch IT simulator, there’s never been a better time to check out the demo, join the conversation, or even lend your own talents. As u/StarChaser_Tyger aptly put it: “Congratulations. Always nice to see a small dev get some traction. I was looking forward to it on steam, going to snag the demo now.”
Who knows? You might end up rebooting reality—or at least a really haunted printer.
Have you ever encountered a truly cursed tech ticket? What’s your ultimate IT horror story? Share your thoughts below—and don’t forget to try the "I.T. Never Ends" demo for a taste of cosmic customer service!
Original Reddit Post: 40 days ago I showed you guys my IT support simulator 'I.T. Never Ends' and it went viral! Here is the After Action Report.