Monty's IT Tickets: When the New Boss Treats Tech Support Like His Personal Genie
There are people who treat IT like wizards, and then there’s Monty—the new operations manager at a rural widget factory, who apparently thought the IT department was his own personal wish-fulfillment crew. What happens when your latest big-city hire expects enterprise tech support to double as his home ISP, gadget supplier, and security squad? You get one of the funniest tales to hit r/TalesFromTechSupport.
Meet Monty: a man with big ideas, a penchant for making tickets, and, as it turns out, a spectacular misunderstanding of what IT actually does. Buckle up as we explore Monty’s legendary list of support requests, the facepalms they inspired, and the Reddit community’s take on this classic clash between ambition and reality.
Ticket to Ride: Monty's Magical Thinking
Monty blew into a rural manufacturing town, ready to oversee widget production. But before he could start counting widgets, he had a few technical needs. First on the list? He submitted a ticket asking IT to set up a wireless bridge from the factory to his house—essentially, corporate internet beamed directly to his new rural home. IT said no. Leadership said no. As one top comment from u/HurryAcceptable9242 put it, “I've never heard of someone trying to get company IT to arrange their home internet access. I'm guessing he struggles mightily with 2FA.”
But Monty was undeterred. Next, he requested a high-end Razer gaming laptop, custom spec’d and ready for… manufacturing management? IT, again, declined. He’d get the standard-issue Lenovo, just like everyone else. Because nothing says “overseeing widget output” like hardware built for eSports.
It didn't stop there. Monty decided the factory’s phone system wasn’t up to his standards and requested changes to bypass the entire IVR menu. IT declined (again) and told him to talk to leadership. Leadership, now acutely aware that Monty's job description did not include "phone system architect," also declined. As the original poster, u/OinkyConfidence, dryly noted, “Leadership begins to wonder what it is that Monty actually does.”
Security Theater: DIY Edition
Monty’s pièce de résistance came when he discovered the factory’s surveillance cameras. Not content with the current setup, he requested more cameras. Leadership cited budget constraints, so IT declined. Monty, ever resourceful, bought his own Hikvision cameras and installed them himself—then submitted a ticket for IT to configure them on the network. This, predictably, was a no.
The community had a field day with this one. u/crimson_broom noted, “Financing his own Hikvision cameras shows a dedication to the company that I’m not sure most people would put in... Still an insane thing to do.” But u/Eichmil pointed out the security nightmare: “Hikvision is banned at most secure sites as an insertion vector for Chinese code.” IT flagged the shadow-IT move to leadership, and, as u/OinkyConfidence [OP] added, “I think installing random cameras might have been the last straw.”
Commenters weighed in on Monty’s true motivations—was he ambitious, clueless, or maybe just a little shady? As u/Jabo2531 put it, “Monty sounds shady asf or an idiot.” OP gamely responded, “Not wanting to insult him, but that was our assessment at the time as well.”
When Tech Support Is Not Your Genie
Monty’s saga is hardly unique in the world of IT. The Reddit thread exploded with stories of executives and managers who treat tech support as their personal concierge. u/BluesFan43 recalled, “My old company sent people from several plants to Aspen to wire up the CEO's vacation house.” Others, like u/Starfury_42, told tales of attorneys expecting IT to provide home internet simply because “all the Wi-Fi were password protected.”
The community consensus? This stuff happens all the time—but usually only for C-suite execs or company owners. Monty, a humble operations manager, was clearly punching above his pay grade. As u/krennvonsalzburg observed, “I’ve seen it, but it was for C-suite people... The one I particularly loved was the CEO’s farmhouse where we had to replace the (managed) modem every couple months because his wife didn’t like the look of it and kept shoving it into a drawer with no ventilation, and they’d cook themselves after a month or two.”
Others pointed out the security and liability risks—especially with DIY cameras and home-office networking. As u/HurryAcceptable9242 wisely noted, “Besides the inappropriate use of company resources, I would have pointed out the danger of warranty issues and who would be liable down the track if anything needed to be fixed.”
Lessons from Monty: Boundaries, Policy, and a Good Laugh
Monty’s IT ticket escapades are a masterclass in what not to do as a new manager—or as an IT customer. The Reddit hive mind offered sympathy for IT, amusement at Monty’s audacity, and a few horror stories of their own. The key takeaway: clear boundaries, documented policies, and a robust sense of humor are essential for any tech support team.
Because if you don’t laugh at the Montys of the world, you’ll just end up crying into your company-issued Lenovo.
Have you ever had a Monty in your workplace? Or are you a long-suffering IT pro with your own epic ticket saga? Share your stories in the comments below—and remember, IT is here to help, not to beam you internet from the factory.
Original Reddit Post: Monty's IT Tickets