“The Webcam Isn’t Working!”: Free Tech Support, Thankless Favors, and the Case of the Covered Camera
If you’ve ever dabbled in tech support—or just helped a friend or family member set up a new gadget—you know it’s a thankless job. One moment, you’re a hero for getting Grandma’s printer to talk to her Wi-Fi; the next, you’re somehow to blame for the fact that she’s out of magenta ink. But nothing, and I mean nothing, can prepare you for the legendary frustration that comes with offering your IT skills for free—only to get repaid with grief.
Allow me to share a classic from the annals of r/TalesFromTechSupport: the saga of the free laptop, the angry acquaintance, and the world’s most mysterious “broken” webcam.