The Night a Mystery Guest Left More Than a Tip: A Front Desk Horror Story
If you’ve ever worked the front desk at a hotel, you know that customer service can be a wild ride. You see all walks of life—road-weary travelers, chatty vacationers, mysterious “regulars” who never seem to show up in the system, and, sometimes, guests who leave behind more than just their keys. But nothing can prepare you for the kind of shift that leaves a permanent mark on your memory—and your floor grout.
Let’s set the scene: It’s a typical evening at the front desk. The hum of overhead lights, the distant whir of a vacuum in the hallway, and the gentle ping of the computer greet you as you settle in for your shift. Little do you know, a storm is brewing—one that no amount of training could prepare you for.