When the Front Desk Goes Off Script: How Tony the Rookie Saved Our Hotel Check-In
Checking into a hotel after a long day of hiking in Moab, Utah, you expect hot showers, soft beds, and (if you’re lucky) maybe a surprise cookie at the front desk. What you don’t expect? Being greeted by a young employee stuck in a hospitality Twilight Zone—alone, untrained, and at the mercy of a recalcitrant computer system.
But sometimes, it’s these unexpected curveballs that make for the best travel stories.
That’s exactly what happened to Reddit user u/Awkward_Variation952, whose recent stay at a chain hotel in Moab became less about the room and more about the rookie front desk hero, Tony, who—despite being abandoned by trainers and beset by technical glitches—managed to turn a stressful situation into a memorable one.