When Customers Assume Retail Workers Are Psychic: The Oban Scotch Saga
If You Think Working Retail Is Easy, You’ve Never Been Asked About Oban Scotch
Ask anyone who’s spent more than a hot minute in retail, and they’ll tell you: customer interactions can be a wild ride. One moment you’re ringing up a six-pack for a friendly local, the next you’re being interrogated about the deep philosophical meaning of “Oban.” Today’s tale, sourced from Reddit’s ever-entertaining r/TalesFromRetail, is a classic example of how a simple question about scotch can spiral into a full-blown communication breakdown.
Picture a humble neighborhood liquor store, a helpful cashier, and a slightly huffy customer on the hunt for a bottle of Oban—pronounced “OH-bin,” not that the customer would ever tell you. As the story goes, not all is as smooth as a well-aged single malt...