When the Customer Isn’t Always Right: A Front Desk Fiasco Involving a Bed, an Assistant, and a Lot of Blame
Working the Hotel Front Desk: Where Your Patience Is Tested, Nightly
If you’ve ever worked at a hotel front desk, you know it’s a front-row seat to humanity’s finest—and most bewildering—moments. You’ll meet world travelers, road-weary families, and, occasionally, guests who seem to check their common sense at the automatic doors. Sometimes, it’s a minor inconvenience over towels. Other times, it’s a full-blown “how-dare-you” drama over, say… a bed.
Reddit user u/foussiremix recently shared a tale on r/TalesFromTheFrontDesk that perfectly encapsulates the everyday absurdity that hospitality workers handle with a forced smile. It’s a story of mistaken bookings, misplaced blame, and a guest who really, really needed his double bed.