When Tour Buses Attack: Tales of Turbulence from the Front Desk
If you think working the front desk at a hotel is all about handing out key cards with a smile and pointing out the breakfast buffet, you’re in for a surprise. Sometimes, the real drama doesn’t come from rowdy spring break crowds or bachelorette parties, but from an unlikely source: a busload of retirees on a group tour. Yes, you read that right—senior citizens can bring the house down, and not always in a good way.
Let’s set the scene. A seemingly average evening shift transforms into a whirlwind of confusion, impatience, and unexpected front desk heroics. These are the untold stories of hotel hospitality, where the only predictable thing is the unpredictability of human nature.