Why Hotels Hold Extra Money on Your Card (And Why the Front Desk Isn’t the Villain)
There’s a special kind of magic in hotel lobbies between midnight and sunrise: the world is quiet, the coffee is strong, and the only people awake are night owls, insomniacs, and—of course—the heroic front desk staff. But sometimes, just as the finish line of a long shift is in sight, a guest strolls up with a question that every hotel worker knows all too well: “Why is there a $900 hold on my card?”
If you’ve ever checked your bank statement during a hotel stay and gasped at the numbers, you’re not alone. Let’s step into the shoes of u/Own_Examination_2771, a front desk pro who recently shared their tale on r/TalesFromTheFrontDesk. It’s a classic story of midnight math, credit card confusion, and the eternal struggle to explain hotel policies before your shift ends.