How a Snowstorm, a Generous Deed, and Hotel Chaos Teamed Up for One Wild Front Desk Shift
It was supposed to be a slow, uneventful night at the front desk—a rare oasis of peace during a winter storm that had most of North America huddling indoors. With only a handful of arrivals and the hotel running at a chill 25% occupancy, the night auditor’s job seemed simple: stay awake, maybe scroll Reddit, and keep the lobby from freezing over. But as any seasoned hospitality worker knows, “nothing will happen” is the surest way to jinx yourself.
Enter a tale of generosity gone awry, a credit card conundrum, and a late-night phone call that proves—once again—no good deed goes unpunished.