How One Simple Phone Hack Could Have Saved a Company Thousands—If Only Anyone Dared Tell the Boss
Let’s set the stage: It’s the early 90s. The internet is just a whisper on the wind, grunge is king, and in a Cleveland suburb, a tech support hero faces off against the true villain of corporate America—“the way we’ve always done it.”
Our protagonist, a plucky IT manager with a knack for problem-solving and a healthy respect for corporate hierarchy, discovers a phone system policy so outdated and expensive, it might as well be paying for someone’s AOL subscription by the minute. But when he dares to suggest a change, he’s met with the most dreaded phrase in the business world: “DO NOT SCREW WITH RAY'S OPXs.”
What happens next is a lesson in corporate inertia, a touch of bravery, and how sometimes the real boss isn’t the one in the big office—it’s the way things have always been.