The Case of Broddy: When “Travel Agents” Demand Discounts and Drama at the Front Desk
If you’ve ever worked the front desk at a hotel, you know the drill: Smile, check ID, hand over keys, and hope for a peaceful night. But every so often, a guest walks in and turns a two-minute check-in into a 20-minute showdown. Meet Broddy—a master of drama, discount demands, and dubious business cards. His legend lives on in hospitality lore, and his story is a must-read for anyone who’s ever had to keep their cool with a customer who just won’t take “no” for an answer.
Broddy’s story, as told on Reddit’s r/TalesFromTheFrontDesk by u/daydaynono, is a wild ride through the early 1980s—before cell phones, before instant reviews, and long before “the customer is always right” reached meme status. If you’ve ever faced a high-maintenance guest, Broddy’s antics will sound all too familiar (and maybe make you grateful for digital check-ins).