When the Pizza’s Cold, But the Review is Colder: Why Hotels Can’t Control Your Delivery Drama
Have you ever worked in hospitality and thought you’d seen it all? Think again. Just when you believe you’ve mastered the art of customer service, a guest waltzes in, ready to challenge the very boundaries of logic—and your patience. This is the story of the pizza order that turned into a hotel headache, as shared by u/TheNiteOwl38 on Reddit’s r/TalesFromTheFrontDesk. If you’ve ever dealt with a guest determined to get a discount for something that clearly isn’t your fault, you’re not alone.