When “I Need a REAL Employee!” Backfires: A Tale of Malicious Compliance at the Bank
If you’ve ever worked in customer service, you’ll know the unique pain of being dismissed as “just a newbie”—especially when you’re the most experienced person in the room. Today’s story from Reddit’s r/MaliciousCompliance is a masterclass in letting rude customers dig their own holes, complete with a healthy serving of petty satisfaction for anyone who’s ever been told, “I want to talk to someone else.”
Meet our hero, a seasoned bank administrator who knows the ins and outs of withdrawals, policies, and—most importantly—how to keep calm when a customer’s patience runs thin. The antagonist? A customer convinced she could bend the rules with just enough attitude and a demand for someone “more experienced.” Spoiler alert: It didn’t go her way.