When Guests Won’t Use Their “Big Boy Words”: A Hilarious Look at Hotel Front Desk Drama
If you’ve ever worked a customer service job—especially in hospitality—you know there’s a unique breed of guest who can turn a simple request into a marathon of miscommunication. You know the type: endlessly dissatisfied, always hinting at some mysterious unmet need, but never quite able to articulate what it is. If you’re nodding in solidarity (or maybe shaking your fist in exasperation), you’ll love this gem from Reddit’s r/TalesFromTheFrontDesk, titled “You’re a grown man. Use your words.”
Let’s just say, sometimes the hardest part of working the front desk isn’t the late-night check-ins or the never-ending coffee spills—it’s playing psychic to guests who refuse to just tell you what they want.