The 'Smile More' Saga: Why Front Desk Staff Don’t Owe You Sunshine
There are a lot of things you can expect from a front desk worker: a (hopefully) clean keycard, directions to the ice machine, maybe even a complimentary cookie if you catch them on a good day. What you shouldn’t expect? A command performance of beaming smiles on demand—especially if you’re the kind of guest who thinks “You’d be prettier if you smiled more” is a compliment.
Let’s set the scene: You’re checking in after a long trip, the fluorescent lights are buzzing, and the only thing standing between you and your room is a patient front desk worker juggling phones, keycards, and a steady stream of “Do you have any rooms with a jacuzzi?” inquiries. You get a polite welcome and a professional grin. And yet, somehow, you think to yourself: “You know what would really make this experience better? If I told this person how much better they’d look if they smiled more.” Yikes.