When Ken Refused to Submit a Ticket: A Tech Support Tale of Stubbornness and Process
If you’ve ever worked in IT support, you know that the only thing more persistent than a software bug is a user who refuses to follow the rules. There’s always that one person who thinks the process was made for everyone but them. Enter Ken—a legend in the annals of tech support, and not for all the right reasons.
Picture this: a bustling IT ServiceDesk, phones ringing off the hook, agents juggling high-priority issues, and a new directive hot off the presses—everyone with problems on “abc.com” must submit a self-service ticket. It’s a simple process meant to streamline chaos during a known site meltdown. Most callers sigh, grumble, and comply. But not Ken. Oh, not Ken.