When Chatbots Become Backseat Tech Support: Tales of AI 'Assistance' Gone Awry
There’s a new trend sweeping the IT helpdesk world, and it’s not one that’s making tech pros jump for joy. If you’ve ever worked in tech support, you’re already used to people “helping” by telling you what their cousin’s boyfriend’s roommate Googled about their problem. But now, there’s a new expert in town: AI chatbots. Yes, ChatGPT, Copilot, and their silicon siblings are now the backseat drivers of tech support calls everywhere.
Picture this: You’re deep into troubleshooting a tricky issue. Maybe you’re two steps from a breakthrough when your user, voice full of hope (or smugness), interrupts to say: “I just asked ChatGPT and it said X.” Cue the internal groan. You’re not alone—this is the new normal for IT pros everywhere, as one tech support worker hilariously vented on Reddit’s r/TalesFromTechSupport.